Privacy Policy

Last updated: October 24, 2026 · Contact: nextlevelaiconsulting@outlook.com

Textback is a missed-call text-back service for service businesses. When a business's customer calls and the call is missed, Textback texts the caller back, answers questions from the business's own information, and can book an appointment. This policy describes the data that involves, in plain language.

What we collect

• Business account information — the email address, business name, and trade provided at signup, and the setup information the business enters: hours, services, prices, FAQs, and the owner's mobile number used for human-handoff alerts.
• Caller information — when a caller contacts a business that uses Textback, we process the caller's phone number, the text messages exchanged with the assistant, and any appointment details the caller provides (service requested, chosen date and time).
• Conversation and booking records — conversations and bookings are logged to the business's own CRM records so the business can see and follow up on its own customers.

How we use it

Data is used only to provide the service: sending the text-back, answering the caller's questions from the business's own setup information, booking and confirming appointments, sending the follow-up and reminder messages described on our site, alerting the business owner when a caller asks for a human, and keeping the business's conversation and booking records. We do not use caller data for advertising.

What we never do

• We never sell personal data.
• We do not send marketing messages to a business's customers on our own behalf.
• We do not use a business's customer conversations to train shared AI models for other customers.

Who receives data

The business whose customer called receives that customer's conversation and booking records — that is the point of the service. We use service providers (such as our text-messaging carrier) only to deliver the service. If a business connects its own CRM (for example GoHighLevel or HubSpot), conversation and booking records are synced to that business's own CRM account at the business's direction.

Choices for callers

A caller can stop text messages at any time by replying STOP, and can ask for a human at any time — the assistant hands the conversation to the business owner. A caller who wants their information reviewed or removed can contact the business they called, or us at the email above, and we will route and honor the request.

Changes to this policy

If we change this policy, we will update this page and the date above. Material changes will be described here before they take effect.

Contact

Questions about this policy or about your data: nextlevelaiconsulting@outlook.com.