Terms of Service

Last updated: October 24, 2026 · Contact: nextlevelaiconsulting@outlook.com

These terms govern use of Textback, a missed-call text-back service for service businesses ("Textback", "we", "us"). By creating an account or using the service, a business ("you") agrees to these terms.

1. The service

Textback provides a business texting number and an automated assistant. When a call to your business is missed, the assistant texts the caller back, answers questions using only the information you provide in your setup (hours, services, prices, FAQs), offers available appointment times, books confirmed appointments into your calendar, logs conversations and bookings to your records or connected CRM, sends the follow-up and reminder messages described on our site, and alerts you when a caller asks for a human.

2. Your account and setup

• You provide an email address, business name, and trade at signup, and you are responsible for the accuracy of the setup information the assistant answers from — hours, services, prices, and FAQs.
• The assistant answers only from your setup information. If your prices or hours change, update them; we are not responsible for answers given from setup information you provided.
• You are responsible for activity under your account and for keeping your login credentials confidential.

3. Messaging rules (your responsibilities)

• Textback sends messages only in response to people who called or texted your business, and follow-ups within that same customer relationship.
• You will not use Textback to message purchased, rented, or scraped contact lists, and you will not use it for cold marketing blasts to people who have no relationship with your business.
• You will honor opt-outs: a person who replies STOP must not be messaged again through the service.
• You agree to use the service in compliance with applicable messaging and consumer-protection law, including the TCPA. Our messaging posture is summarized in the TCPA/A2P memo we publish with our launch materials.

4. Trial and billing

• Plans begin with a free 14-day trial; no credit card is required for the trial.
• After the trial, you may choose a paid plan at the prices shown on our site. If you do not choose a plan, the service pauses and your setup is saved.
• Paid plans are billed through our payment processor. Fees are charged for the billing period selected; cancellation takes effect at the end of that period.

5. Acceptable use

You will not use Textback to send unlawful, deceptive, harassing, or unsolicited bulk messages; to impersonate another business; or to interfere with the service's operation. We may suspend an account that violates this section.

6. Availability and changes

We work to keep the service available and responsive, but we do not guarantee uninterrupted operation. We may improve or change features over time; material changes to these terms will be posted on this page with an updated date.

7. Your data and your customers' data

How data is handled is described in our Privacy Policy, which is part of these terms. Conversation and booking records created through your account belong to your business's records; we process them only to provide the service and never sell them.

8. Liability

To the maximum extent permitted by law, Textback's total liability arising from the service is limited to the amounts you paid for the service in the twelve months before the claim, and neither party is liable for indirect or consequential damages. Nothing in these terms limits liability that cannot be limited by law.

9. Ending the service

You may cancel at any time by contacting us; the service stops at the end of the current billing period or trial. We may end an account for violation of these terms.

10. Contact

nextlevelaiconsulting@outlook.com — a human answers.